The Central Role Of Quality
The quality of web-based information is not just an issue for those concerned with e-tail, e-bank or e-investment transactions. Any person, business or organization that wants to take advantage of the web’s potential for seamless business communications and work simplification must face the fact that controlling Authorship, Accuracy, Access and Action-ability of information is a prerequisite. And now, with global connection and information coming and going to across the world to friends and strangers alike, controlling the 4 A’s is 4 times more difficult.
That is, unless you have a trusted intermediary like Web Sectors working for you.
For example, business in the 1960’s was self-centered. With proper preparation, everything could be controlled from inside the company walls. Nothing had to leave the company but the customer’s order. Those company walls are all but gone, but the need to confidently move information from work center to work center and person to person is still here. Only now, the work centers and the people are spread across the regional community and the world. And the jobs that were once done by one company in pursuit of a single customer’s order are now to be shared by many geographically dispersed companies sometimes working with each other for the first time. It is also not hard to see that all business relationships will not be handled in the same way. On the contrary, we are and will continue to be overwhelmed by the size of the job and our lack of time as we deal with the disparity of people, intentions, transactions and the serendipitous problem solvings to be handled along the way.
Today, just like in the ‘60’s, the fate of the customer’s order relies on practical systems of collaboration. All systems rely on the mutual confidence of all parties in each other and in the results of the system. Successful communication of the right information to the right people at the right time is the most visible evidence that collaboration is working. New web based collaboration with forces inside or outside the company is no different. No one has yet worked out every global standard we will need for local, regional, national and international collaboration. Until then, we have the business of today, the web of today and the need to collaborate right now with other companies and resources as though they were just steps away.
This, then, is the basic objective of every Q-Pact program: We facilitate quality information, identity and agreement in pursuit of simple and complex collaboration between people and organizations everywhere via the world wide web.